Shipping and Delivery
Last Updated: February 2025
At Teas of Darjeeling, we understand the importance of timely and reliable delivery, especially when it comes to enjoying fresh, authentic Darjeeling teas. We partner with trusted logistics providers to ensure that your orders are delivered safely and efficiently across India.
1. Order Processing
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All orders are processed within 24–48 business hours after order confirmation, excluding Sundays and public holidays.
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Orders placed after 3:00 PM IST may be processed on the next business day.
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Once your order is shipped, you will receive a shipping confirmation email or message with tracking details.
2. Delivery Coverage
Domestic Shipping (Within India)
We currently ship across most serviceable locations in India, including major cities and select remote areas.
Estimated Delivery Timelines:
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Metro Cities: 2–4 business days
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Tier 2 Cities: 3–5 business days
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Other Locations: 5–7 business days
Delivery timelines may vary depending on courier partner availability and destination accessibility.
International Shipping
At present, Teas of Darjeeling ships only within India. We plan to introduce international shipping in the future.
3. Shipping Charges
Free Shipping
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Orders above ₹999 qualify for free standard shipping within India.
Standard Shipping Charges (Orders below ₹999):
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Metro Cities: ₹49
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Tier 2 Cities: ₹69
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Other Locations: ₹99
Shipping charges, if applicable, will be clearly displayed at checkout before payment.
4. Order Tracking
You can track your order through:
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The tracking link shared via email or message after dispatch
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Your registered account on our website (if applicable)
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By contacting our customer support team
Real-time tracking updates depend on the courier partner’s system.
5. Delivery Guidelines
Delivery Attempts
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Courier partners will make up to three (3) delivery attempts.
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If delivery is unsuccessful after three attempts, the order may be returned to our facility.
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Additional charges may apply for re-dispatch in such cases.
Address Accuracy
Customers are requested to:
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Provide a complete and accurate delivery address
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Include landmarks, if applicable
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Ensure the contact number provided is reachable
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Add special delivery instructions (if any) at checkout
We are not responsible for delivery failures due to incorrect or incomplete address details.
6. Special Handling
Bulk Orders
For bulk purchases, gifting, or corporate orders, please contact our support team in advance. Special shipping arrangements, timelines, or charges may apply.
Fragile & Tea Products
All tea products are packed carefully to preserve freshness and prevent damage. Customers are advised to inspect the package at the time of delivery and report visible damage immediately.
7. Returns & Failed Deliveries
Return Shipping
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Return shipping is free only in cases of damaged, defective, or incorrect products delivered.
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For customer-initiated returns (where applicable), shipping charges may be borne by the customer.
Failed Deliveries
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Incorrect Address: Re-shipping charges will apply
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Customer Unavailable: One free re-attempt may be provided
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Courier-Related Issues: Free re-shipping will be arranged
8. Delays & Unforeseen Circumstances
Force Majeure
Delivery timelines may be affected due to events beyond our control, including but not limited to:
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Natural disasters
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Government restrictions
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Strikes or political disruptions
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Courier operational issues
Peak Seasons
During festivals, sales, or high-demand periods, delivery timelines may be extended. Customers will be informed of any expected delays where possible.
9. Contact Us
For any shipping or delivery-related queries, please contact:
📧 Email: support@teasofdarjeeling.com
🕘 Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
Policy Updates
This Shipping & Delivery Policy is subject to change without prior notice. Customers are advised to review this page periodically for updates.